Am I stuck with ECSI until my loans are paid off? ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. It gives people the option to consolidate and refinance federal student loans as well as private student loans. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. Assitance for past tuition and fees due. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. Plans. Box 1278 Wexford, PA 15090. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. We found that other software systems require you to assign it to a single person. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. Instructions for enrollment will be sent to you in your first bill from ECSI. guarantees about the information published, listed schools, accreditation status, financial aid and scholarships, Heartland ECSI manages federal Perkins student loans for the government. You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST. It will only happen in case you log in from a new device. Pre-qualified offers are not binding. You will be at your school account screen in no time. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. Please leave your information to get the best suggested colleges and free counseling. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Get the latest personal finance advice delivered directly to your inbox. How long will Conduent/ACS be able to provide student loan account information and assistance to me? Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. . It manages the loans, including collecting and tracking payments, but doesnt own them. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Its most important to know your. However, this does not influence our evaluations. They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. Our partners compensate us. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented. We are not a lender, broker, credit card issuer or financial or investment adviser. All financial products and services are presented without warranty or guarantee. On the ECSI system, your new payment due date will change to the 10th of the month. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. The products featured on this website are from our partners who compensate us. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. Read more. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Youll need your account number to finish setting up your profile. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. Use the username and password that was created before and use it to log in. This information may be different than what you see when you visit a financial institution, service provider or specific products site. If your loan payments havent begun or youre not sure which company is your servicer, log in to. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. If you have an issue with ECSI, start by contacting the servicer. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. heartland ecsi refund strayer university. Email them (800) 437-6931. Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization. It has great functionality but its not complicated. document.write(new Date().getFullYear()). Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. ECSI also services a few other types of. Your IP: Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? It does not mean that they will not share funds to the school, college payments or other services provided for the potential borrowers to manage their loans. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. You can call Heartland ECSIs customer service phone number at. You can also print copies of your billing statements through your ECSI account online. Interest can continue to build on your balance during deferment or forbearance periods. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. If you are in default, the ECSI education company might report it to credit bureaus.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-box-4','ezslot_2',140,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-box-4-0'); 5. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. Please consult a licensed financial professional before making any financial decisions. Am I stuck with ECSI until my loans are paid off? Interest can continue to build on your balance during deferment or forbearance periods. Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. ECSI tracks and collects your payments. in 10 seconds. NerdWallet strives to keep its information accurate and up to date. After the transition is complete, to what ECSI address should I send my payments? Read more. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. ECSI is a company approved by the government to service federal Perkins student loans. Effective August 1, 2017, ECSI will assess a return fee of $15 per returned item. You can also pay online on the ECSI website. ET. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Go for the school that you are in and follow up on the action. You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. Register for online access to your account. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. If I need to submit a Cancellation Request Form at this time, what do I do? ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Pre-qualified offers are not binding. ECSI tracks and collects your payments. 3.Why is it necessary to sign a Payment Plan agreement? This information may be different than what you see when you visit a financial institution, service provider or specific products site. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. This method should be used only as a last resort, the federal student aid office says. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers. Youll need your account number to finish setting up your profile. ECSI has maintained a government contract to service Perkins loans since 2013. You are required to choose a security question and keep the answer protected for your personal use only and log in later. It makes it easy and possible to pay the tuition of your school over the months without even looking at the incurring late fees if it is pending or any other fee. You can login with your Federal Student Aid (FSA) ID. The institution usually goes for these loans for students because it has a lower interest rate. 195.154.38.27 The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. ET. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. And, the team behind TeamSupport is more customer-oriented than most big box solutions. All deferment information processed and applied to your loan by Conduent/ACS will be transferred to ECSI. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. Under direct deposit, you will be getting refunds to your banks within 2-3 days after the loan is disbursed. Alternative loan borrowers. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Scholarships, Explore Best Student Repayment ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Update your contact information with your most recent address, phone number and email address. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. ECSI Phone Number - Tax Documents: (866) 428-1098. American Education Services manages only FFEL Program debt. services only federal student loans in default. The fee will be assessed regardless of the reason why your bank did not honor your check. Interest can continue to build on your balance during deferment or forbearance periods. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). For example, if you are on a monthly repayment cycle, the first billing statement you will receive from ECSI will be in August for your payment due September 10, 2017. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. Click the red + sign which is located below and says 'connect an account'. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? Our partners compensate us. Visit disclaimer for important information on these topics. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. Tax documents: 866-428-1098. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. Process monthly payments and extra payments. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Biden Cancels $10K in Student Debt. Heartland ECSI. The company is sometimes referred to as Heartland ECSI. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? Which of these loans will be affected? Southern New Hampshire University CREDIT & COLLECTIONS Phone: 1.888.867.7376 Email: credit@snhu.edu In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. Disclaimer: Mentor strives to keep information on this website accurate and updated. A total of 148 complaints have been made with the Better Business Bureau . 2.What happens if I miss a monthly payment for a payment plan? Visit the Heartland ECSI website for answers to frequently asked questions. The key point to know is that ECSI does not offer student loans. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. Enter in < 3 minutes, The College Monk 2023 All Rights Reserved, Explore College It is commonly done in universities and colleges as they do not have staff or the ability to handle the repayment so they hire them for outside help. We believe everyone should be able to make financial decisions with confidence. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. This method should be used only as a last resort, the federal student aid office says. To make a payment, you can sign in, click Payments and enter your payment information. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Cloudflare Ray ID: 7a2be8b0ee2dd337 You can also file a complaint against ECSI with: You should maintain written communication between you and ECSI. Your deferment period should continue without interruption. Sign up to our $1,500 No-Essay Scholarship. Here's how to reach Heartland ECSI customer service: ECSI phone number: 1-888-549-3274 ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. You can also print copies of your billing statements through your ECSI account online. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take. Once connected, you will be redirected to your account. For example, on a $120.00 payment, the late fee charged is $12.00. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017.